Nationwide
Client: MCS Integrated Solutions, for Ladbrokes and Coral
Project Overview
Nationwide
50 stores a year
Service: Commercial & Retail Refurbishment, Facilities Management
Sector: Retail & Leisure
- Approved Contractor: MLG UK Ltd
- Client: MCS Integrated Solutions, for Ladbrokes and Coral
- Duration: A rolling programme, three years delivered and three more contracted
- Work Carried Out: Retail refurbishment, flooring, decoration to brand guidelines, ceiling and wall repairs, shopfront upgrades, welfare facility upgrades
Scope of Work
A rolling refurbishment and upgrade programme across Ladbrokes and Coral betting shops, delivered for MCS Integrated Solutions at a rate of around fifty stores a year. Three years have been delivered and a further three are contracted, a six-year run of the same work, in different towns, to the same standard. Each store takes in both the trading floor and the parts of the building the public never see.
- Around 50 stores a year, nationwide, across a six-year programme
- Front of house: new flooring, full decoration to the client’s current brand guidelines, and ceiling and wall repairs with replacement where the substrate has gone
- External shopfront upgrades on approximately 30% of stores
- Back of house: decoration, flooring renewal where needed, and bringing staff kitchens and bathrooms back to a fit-for-purpose standard
- Delivered store by store, to a repeatable specification
Systems installed
- Flooring: New flooring throughout front of house, with renewal to back of house where required
- Decoration: Full decoration to the client’s current brand guidelines
- Ceilings & walls: Ceiling and wall repairs, with replacement where the substrate is beyond repair
- Shopfronts: External shopfront upgrades on approximately 30% of stores
Challenges & Constraints
Consistency across an estate
Every store is a different age, layout and condition, but the finished result has to look the same, because consistency is the whole point of a brand refresh.
Tight trading windows
Betting shops trade long hours on high streets, so the working window is short and the site is small, public and often with residential neighbours above.
Back of house
Back of house is where programmes like this usually get trimmed, the part the customer never sees and the staff use every day.
Project Execution & Techniques
Run as one programme
The same specification, trades and sequence are used in every store, so the crew arriving in week thirty already knows the drill.
Repair scope varies
Ceilings and walls are repaired where they can be and replaced where the substrate has gone, rather than decorated over.
Decorated to brand guidelines
Each store gets new flooring and full decoration to the client’s current brand guidelines.
Back of house included
Back of house is treated as part of the job: decoration, flooring renewal where needed, and staff kitchens and bathrooms brought back to a fit-for-purpose standard.
Outcome & Long-Term Benefits
Fifty stores a year
The estate is refreshed at a steady rate of around fifty store refurbishments a year, nationwide.
One standard, any building
Stores of every age and layout come out to the same standard, which is what a brand refresh has to deliver.
A second three-year run
Three years were delivered and a further three contracted, a six-year programme, extended on delivery rather than won on price.
Shopfronts upgraded
External shopfront upgrades were included on approximately 30% of stores, so the refresh reads from the street as well as inside.
Conclusion
Fifty stores a year is a logistics problem before it is a building problem. Ladbrokes and Coral shops are of every age, layout and condition, they trade long hours on high streets, and the finished result still has to look identical from one town to the next.
MLG runs it as a programme rather than fifty separate jobs, one specification, the same trades and the same sequence every time, with the repair scope flexing to the condition of each building. Front of house gets new flooring and decoration to brand guidelines; back of house gets the same attention, including the staff kitchens and bathrooms. Three years were delivered for MCS Integrated Solutions and a further three contracted.
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